A few things you may be wondering.

Send your date, pickup and destination, passenger count and luggage by WhatsApp or email. We confirm availability and a written quote. A 10% deposit secures the agreed booking; an enquiry alone is not a confirmed reservation.

Our China-based booking team supports English and Arabic. Drivers provide English service and can use translation software when helpful. Please tell us your preferred language and any specific communication needs.

A member of our local team handles your enquiry personally. Because we work in China time, a time-zone difference may mean a reply a few hours later. For changes to a confirmed trip, use the contact details in your booking confirmation.

Your written quote identifies the vehicle, driver, agreed route or time allowance, and standard fuel for that itinerary. Road tolls and parking are excluded from the displayed prices and are charged separately as incurred; any advance estimates are identified in your quote. Extra stops, excess time or distance, overnight arrangements and any special charges are specified before you confirm.

We use your flight details to coordinate pickup. Included airport waiting is 60 minutes from actual landing, so a delayed landing does not start that waiting period early. Contact us about cancellations, diversions or a new flight; revised arrangements and any additional cost must be agreed.

We send an agreed arrivals meeting point and contact instructions before pickup. A name-board welcome can be arranged. Airport access arrangements can change, so follow your booking-specific instructions rather than a fixed gate number on a website.

Yes. Tell us children’s ages, child-seat needs, mobility requirements and any equipment before booking. We confirm the appropriate vehicle, availability and any charges in writing. Do not assume every vehicle has a wheelchair lift or ramp.

Our fleet lists passenger seats excluding the driver. Luggage capacity depends on bag size and vehicle configuration. Send your passenger and luggage details together so we can confirm a suitable vehicle.

Credit card, PayPal and company bank transfer. We request a 10% deposit after you accept the quote, then confirm the remaining balance and payment deadline. Payment is arranged by our team; this website does not collect card details.

Request changes or cancellations in writing by WhatsApp or email. Changes depend on availability and may change the price. Standard deposit refunds are 100% at least 7 days ahead, 50% from 3 to under 7 days, and no deposit refund under 3 days. See the booking terms for the exact time basis and exceptions agreed in your quote.